Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 working days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with your tracking details.
Please note: During peak periods or high demand, processing times may be slightly extended.
Shipping & Delivery Times
After dispatch, delivery typically takes 6–8 working days, depending on your location.
Estimated total delivery time (processing + shipping):
7–11 working days
Tracking Your Order
As soon as your order is shipped, you will receive a tracking number via email.
Tracking updates may take a few days to appear once the parcel is in transit.
Delays
While we always aim to deliver within the estimated timeframe, occasional delays may occur due to:
- Customs processing
- Courier delays
- Weather conditions or high seasonal demand
If your order has not arrived within the expected timeframe, please contact us and we’ll assist you promptly.
Incorrect Address
Please ensure all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Items
If your order arrives damaged or appears lost in transit, please contact us and we will resolve the issue as quickly as possible.